Use HubSpot Better

Hi, I’m Craig Bailey and this is my personal blog where I write about technology, business systems, HubSpot, marketing strategy and general life experiences. You can read my posts here.

(If you are looking for the Content is King post by Bill Gates it is here)

I’m involved with three agencies in Sydney:

  • The first is XEN Systems. We help government departments and mid-large B2B technology companies with their sales and marketing strategy, including implementation and training in HubSpot 
  • The second is XEN Create. We provide premium graphic design services to companies, with a focus on using the latest AI tools, including Midjourney
  • The third is XEN Solar, where we help high quality solar companies (dealers, installers) with their sales and marketing processes.

I also co-host HubShots, the podcast and YouTube show focussed on getting the most out of HubSpot. We are the creators of the HubShots Framework.

Craig Bailey presenting

Latest stories

Patience

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One of the side effects of being on social too much is that our patience reduces drastically – to the point where even being on social we get frustrated… We’re scrolling through our social feed and a post catches our eye. But it requires us to click in to thread to see the rest of it – so we skip over. We’re too impatient. On to the next one. Now imagine we take that impatience...

Nuance

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Often the difference between good and great is due to nuance.

Nuance is hard to capture via emails and written communication.

Often, nuance only comes out as part of a conversation – chatting through, discussing, highlighting taste.​​​​​​​​​​​​​​​​

Best Lives

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Look around. So many people just wanting to live their best lives. People from all walks of life. Young, old, ugly, beautiful, smart, dumb, rich, poor, short, tall… Should it be a crime if you deliberately get in the way of someone trying to live their best life? Perhaps. Should we incentivise helping people lead their best lives? If so, how? How can I live my best life? How can I help...

Inverse Mission Law

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The Inverse Mission Law states: In a conversation, the time taken to state your company mission is inversely proportional to the dishonesty of that mission. Put another way: the quicker a company executive rushes to tell you their company mission, the more likely it is bullshit. I was at an AI conference a few weeks back, and within the first minute the executive proudly informed us their mission...

How to be an AI first Company

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When I read this note from Dare, it really hit home: Being an AI-enabled worker is essentially about letting AI do all of your work and being competent enough to review & catch its errors.This leads to two outcomes:1. The output gap between the best workers and the average will explode.2. Entry-level workers are at a massive disadvantage.— Dare Obasanjo (@carnage4life.bsky.social) 2025...

Anchors

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Interesting to consider how low our standards of ‘quality’ have dropped in light of the inconsistent experiences we have with AI tools. The race between vendors driving constant, often buggy, sometimes dangerous, releases. Think back to when Dropbox was launched – there was a product that was as close to perfect on release as anything I can remember. The stakes were high (ie...

Loop Marketing

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HubSpot launched their new marketing playbook – Loop Marketing – a few weeks back at their INBOUND conference. It’s worth chatting about: to get a sense of what is useful, versus what’s noise. I’ll cover a few cynical notes first, then highlight the good stuff. For a more detailed discussion about the topic, see also my video here: The Cynical View I’ve seen a bunch...

Relative Happiness

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Steve Wozniak recently commented about wealth and success. His point was simple: “I gave all my Apple wealth away because wealth and power are not what I live for. I have a lot of fun and happiness… Life to me was never about accomplishment, but about Happiness, which is Smiles minus Frowns.” It’s an attitude that’s neither right nor wrong — but it’s right for him. Woz is very wealthy by many...

HubSpot Updates that Matter

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Drowning in HubSpot Updates? You’re Not Alone. If you’ve been inside HubSpot lately, you’ve probably noticed the flood of new updates, betas, and product changes rolling in. It can feel like every time you check the Product Updates page, there are dozens of new features — many of them marked ‘New to you’ — and it’s not always clear which ones are worth your attention. That’s a lot of...

HubSpot Ads Tool Deep dive

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When we first chat with new clients about their HubSpot portals, an early topic is about connecting their advertising platforms into HubSpot. I don’t have hard data, but I’d estimate that only 50% of clients portals we review have any of their ad platforms (Meta, LinkedIn, Google) connected. [1] HubSpot Ads Tool benefits For those clients who don’t have ads connected, we usually hear three main...

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