Skype’s new beta adds call forwarding. This is the kicker I’ve been waiting for. It finally positions Skype as a ‘serious’ phone system for any company.
Sure you had all the easy conferencing options and the ability to take your number with you anyware your notebook went. But there were two things I wanted: Call forwarding and Skype groups. And it seems that their forwarding function will handle the Skype group concept anyway.
Basically I wanted a way for our support team to receive calls and easily hand them on, or if the person was already talking to have the call go to the next available support person (ie set up via a ‘Skype group’). But the forwarding will do all this for us.
So now you set up a Skype name such as MyCompanySupport on a PC and if it doesn’t get answered it just forwards it on until it is answered.
(Disclaimer: Skype ofcourse says it is not a phone system replacement eg it can’t be used to call emergency numbers)