OPINION: Skype – this is it

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Skype’s new beta adds call forwarding. This is the kicker I’ve been waiting for. It finally positions Skype as a ‘serious’ phone system for any company.

http://share.skype.com/

Sure you had all the easy conferencing options and the ability to take your number with you anyware your notebook went. But there were two things I wanted: Call forwarding and Skype groups. And it seems that their forwarding function will handle the Skype group concept anyway.

Basically I wanted a way for our support team to receive calls and easily hand them on, or if the person was already talking to have the call go to the next available support person (ie set up via a ‘Skype group’). But the forwarding will do all this for us.

So now you set up a Skype name such as MyCompanySupport on a PC and if it doesn’t get answered it just forwards it on until it is answered.

(Disclaimer: Skype ofcourse says it is not a phone system replacement eg it can’t be used to call emergency numbers)

2 comments

  • Skypeout is still very expensive. I know lot’s of voip provider offer much lower price like vbuzzer. Now I’m wondoring, is that posible for other voip providers make a gate way using call forwarding and use skype client call the gate way, the gate way vrifie the password and call to tridational telephone?

  • Skypeout is still very expensive. I know lot’s of voip provider offer much lower price like vbuzzer. Now I’m wondoring, is that posible for other voip providers make a gate way using call forwarding and use skype client call the gate way, the gate way vrifie the password and call to tridational telephone?

About Craig

I'm the co-host of HubShots and the CEO of XEN - helping mid-large B2B companies with their digital marketing and lead generation.

Craig Bailey

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