I’ve been thinking about this lately – how to ensure predictable outcomes.
Usual wisdom is to follow a proven process.
Seth’s post today notes the process versus the outcome – and it reminded me to consider further:
Instead of asking, â€œhow did my team do?â€ we can begin with, â€œdid the system do what itâ€™s supposed to do?â€
The process that gets you answers you want most of the time is probably a process worth trusting even when the answers donâ€™t match your belief system in the moment.
So yes, trusting the process is a good default position to take.