I’ve been thinking about this lately – how to ensure predictable outcomes.
Usual wisdom is to follow a proven process.
Seth’s post today notes the process versus the outcome – and it reminded me to consider further:
Instead of asking, “how did my team do?” we can begin with, “did the system do what it’s supposed to do?”
The process that gets you answers you want most of the time is probably a process worth trusting even when the answers don’t match your belief system in the moment.
So yes, trusting the process is a good default position to take.