You may recall my post â€˜The Death of Gen Yâ€™ back in May when I talked about the coming IT crash. In that post I also suggested attributes of companies that would survive during the tough times. And I think those points still stand. But letâ€™s consider an additional area…
First, letâ€™s find an opportunity and analyse it. Take the following Gartner report for example.
Last week Gartner released a report looking at the uptake of online communities. In it they estimated that by 2010 more than 60% of Fortune 1000 companies with a web site will connect to or host some form of online community (hereâ€™s the link)**.
As a web company, or online community â€˜vendorâ€™ you might think this is good news. And a good opportunity for sales.
But that would be to miss the main point of the article. Read through it carefully and youâ€™ll find the real opportunity in paragraph 3:
â€œHowever, establishing an online community isnâ€™t without challenges. Gartner predicts that by 2010, more than 50 percent of companies that have established an online community will fail to establish mutual purpose, ultimately eroding customer and company values.â€
No, the real opportunity is working out how to ensure an online community is successful. The technology behind the site (eg your fab product) is probably irrelevant.
Results are king
The companies that will survive – and in deed flourish – over the coming months and year(s) will be those that can guarantee results. Features, and even benefits, will be largely worthless in an environment of cost cutting and wary spending. Results will be king.
So, consider carefully how you position yourself, your company and your products and services.
Return On Investment (ROI) is one of those terms that gets thrown around in marketing material. Itâ€™s often unsubstantiated and meaningless.
But for the company that can simply & clearly explain their ROI offering, and guarantee it, thereâ€™s plenty of opportunity.
Take advertising as a simple example. Itâ€™s no revelation that advertising spend will be the first thing that gets slashed in many companies. Why? Because much of it is un-measurable. So, the advertising budget will be constrained to areas where the return (eg it might be measured in conversions) is directly measureable and pays for itself (ie thereâ€™s a guaranteed ROI). Thus moving from: â€˜providing a range of advertising processesâ€™ to: â€˜guaranteeing a pre-determined result metric via advertisingâ€™.
Take a companyâ€™s web presence as another example. Thereâ€™s going to be very few companies simply wanting to â€˜boost their web presenceâ€™. Instead, companies will want a proper return, whether thatâ€™s measured in traffic, unique visitors, new members, qualified leads, product downloads, whatever. Anyone can provide a web site, but how many can ensure a result? Thus move from: â€˜providing a web siteâ€™ to: â€˜ensuring a web based resultâ€™.
Of course, this must just seem like common sense. But take a minute to consider most companies around (I spent some time analysing a few over the weekend) and youâ€™ll be surprised at how many are still peddling features, instead of results.
Ask yourself this: what result does your company/product/service guarantee? If you canâ€™t think of one, then itâ€™s time to take action.
Thereâ€™s plenty to be excited about in the short term. Tough times clear away the mediocre and leave the excellent free to dominate. Now might be time to check your company is in the latter category.
(**Weâ€™ll leave aside for now the fact that much of the report was prepared before the crash, and thus would need to be re-evaluated in light of recent events.)