Apple Software Quality


Marco’s post is getting a lot of attention at the moment, and for good reason – it eloquently summarises the frustration a lot of Apple users are currently experiencing:

We now need to treat Apple’s OS and application releases with the same extreme skepticism and trepidation that conservative Windows IT departments employ.

He’s not mentioning anything new of course – the software quality issues have been well discussed for a while, but he does nicely highlight what we want:

We don’t need major OS releases every year. We don’t need each OS release to have a huge list of new features. We need our computers, phones, and tablets to work well first so we can enjoy new features released at a healthy, gradual, sustainable pace.

The iOS8 debacle update has been a highly publicised issue (which thankfully I avoided), but it’s the Yosemite bugs that I have been adversely affected by. For example two annoying issues I currently have are:

  • my Bluetooth Magic Mouse just stops working and won’t reconnect unless I reboot
  • Open and Save dialogs grow huge until they are off the screen

Six months ago OSX was rock solid for me, and I’d only reboot my Mac every few weeks (perhaps monthly). But with Yosemite I’m rebooting every day or two. And this to me is the only real indication you need to note. If you’re forced to reboot your computer every day due to software glitches then something is very wrong.

Back when I was using Windows I used to reboot most days, but I put this down to having cheaper hardware (I was on more of a budget in those days) as many of my colleagues claimed to hardly every need to reboot (they’d be using better gear). After all, cheaper hardware probably meant cheaper software development and as we know things like graphics drivers are a common issue, so Microsoft could be forgiven for having to manage such a huge spectrum of 3rd party updates.

But Apple doesn’t have any of those issues (or excuses). If they can’t get their own drivers to work reliably with their own hardware anymore, then something’s changed for the worse.

UPDATE: Further recommended reading: Daniel Jalkut, Seth Godin (from October)

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By Craig Bailey