Elcom upgrade of Microsoft CRM 3.0 to 4.0

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Brad Marsh has a few screenshots of our upgrade experience from Microsoft CRM 3.0 to 4.0

Summary: it went extremely well.

My comment: CRM 4.0 seems to be slower than 3.0 but since it’s running on an old server, it was expected (new server infrastructure coming in the next few weeks – Yay!). Overall, no real problems. Our CRM scenario is pretty standard with only a few customizations, so we aren’t really representative of companies that have lots of changes.

Technorati Tags: Elcom, Microsoft, CRM

10 comments

  • The overall experience has been pretty good.
    We don’t use it remotely though.
    And although we’ve had some performance problems with lower spec hardware in the past, putting it on a decent server has greatly improved things.
    CRM has its quirks though. The interface is clunky at times (yes still, even in V4) and having it spin up a new IE instance each time for popups is always a performance perception killer – when will they use AJAX to it’s fullest I wonder…

  • The overall experience has been pretty good.
    We don’t use it remotely though.
    And although we’ve had some performance problems with lower spec hardware in the past, putting it on a decent server has greatly improved things.
    CRM has its quirks though. The interface is clunky at times (yes still, even in V4) and having it spin up a new IE instance each time for popups is always a performance perception killer – when will they use AJAX to it’s fullest I wonder…

  • Thanks Craig. The biggest areas of pain for us (still being in 3.0 land) are:

    * the poor integration with Outlook (ie contacts are fragmented between Exchange Contacts and CRM Contacts)
    * the time that it takes to navigate around the UI (the pop-ups I don’t actually mind so much. I actually have all pop-ups open in a new Tab)
    * the workflow behind creating orders and opportunities seems inordinately long for such tasks

    Looking forward to upgrading. Matt Cosier is currently evaluating it for us. One thing that would really push us across the line would be if the Office integration was much nicer.

  • Thanks Craig. The biggest areas of pain for us (still being in 3.0 land) are:

    * the poor integration with Outlook (ie contacts are fragmented between Exchange Contacts and CRM Contacts)
    * the time that it takes to navigate around the UI (the pop-ups I don’t actually mind so much. I actually have all pop-ups open in a new Tab)
    * the workflow behind creating orders and opportunities seems inordinately long for such tasks

    Looking forward to upgrading. Matt Cosier is currently evaluating it for us. One thing that would really push us across the line would be if the Office integration was much nicer.

  • Darren,
    Yes, the UI in CRM 4 is better, but don’t expect to be blown away… it still is cumbersome in places.
    I don’t think the Outlook integration has improved much either.
    And, other than Outlook I don’t think there is any Office integration.
    Come to think of it, why bother upgrading… :-)
    It is more stable.
    And once we got better hardware, performance improved.
    CRM is still a disappointing product overall in my opinion, but has so much potential. That said, we run all our Sales, and a lot of our Project Management on it.
    Good luck with the upgrade (if you do proceed).
    Cheers,
    Craig

  • Darren,
    Yes, the UI in CRM 4 is better, but don’t expect to be blown away… it still is cumbersome in places.
    I don’t think the Outlook integration has improved much either.
    And, other than Outlook I don’t think there is any Office integration.
    Come to think of it, why bother upgrading… :-)
    It is more stable.
    And once we got better hardware, performance improved.
    CRM is still a disappointing product overall in my opinion, but has so much potential. That said, we run all our Sales, and a lot of our Project Management on it.
    Good luck with the upgrade (if you do proceed).
    Cheers,
    Craig

About Craig

I'm the co-host of HubShots and the CEO of XEN - helping mid-large B2B companies with their digital marketing and lead generation.

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