An interesting article from Computerworld on the Enterprise Content Management (ECM) space (of which my employer - Elcom - is a major player).

Elcom is an ECM company, and we are always grappling with where to best extend our product. Lately we have seen the value of our systems being the platform for a business to run on. Our customisation tends to be in the building of Line of Business (LOB) applications for those companies. ECM and CMS companies must provide business value and an ongoing foundation. Whilst the expression 'content is king' certainly rings true, it is only part of the picture.